# Service status

Which operations are paused right now, how a failed call is billed and where to report a problem.

Canonical: https://socialtoai.com/status/

## Current availability

Paused in the current release because the upstream source is failing: Kuaishou user_posts. A paused operation is refused at 0 credits. Every other listed core operation is available.

Each platform-and-verb operation has its own circuit breaker. When one source fails repeatedly, only that operation is paused; the rest of the gateway keeps serving.

[API health check ↗](https://api.socialtoai.com/healthz)

[Platform guides →](https://socialtoai.com/platforms/)

## If a call failed

error, timeout and not_supported results cost 0 credits. Follow the retryable flag in the response; do not add a blind retry loop to a paid tool call.

An upstream_error that says the result is uncertain was not billed. Wait a few minutes before sending the same request again with a new idempotency key.

[Errors and recovery →](https://socialtoai.com/docs/errors/)

## Report a problem

Write to support@socialtoai.com with the request_id from the response. We reply in English or Chinese.

[Email support@socialtoai.com](mailto:support@socialtoai.com)