STATUS
Service status
Which operations are paused right now, how a failed call is billed and where to report a problem.
01 / STATUS
Current availability
Paused in the current release because the upstream source is failing: Kuaishou user_posts. A paused operation is refused at 0 credits. Every other listed core operation is available.
Each platform-and-verb operation has its own circuit breaker. When one source fails repeatedly, only that operation is paused; the rest of the gateway keeps serving.
02 / STATUS
If a call failed
error, timeout and not_supported results cost 0 credits. Follow the retryable flag in the response; do not add a blind retry loop to a paid tool call.
An upstream_error that says the result is uncertain was not billed. Wait a few minutes before sending the same request again with a new idempotency key.
03 / STATUS
Report a problem
Write to support@socialtoai.com with the request_id from the response. We reply in English or Chinese.
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