Terms of Service

01 / TERMS OF SERVICE

1. Who we are and what you agree to

SocialToAI (socialtoai.com, api.socialtoai.com and mcp.socialtoai.com) is run by a sole proprietorship based in Hong Kong SAR ("SocialToAI", "we"). By creating an account, buying credits or calling the API you agree to these terms and to the Privacy Policy. If you use the service for a company or another organisation, you confirm that you are allowed to bind it.

You must be at least 18 years old. We may update these terms; the effective date at the top changes when we do, and continued use after a change means you accept it. Material changes to prices or to what the service does are announced on the pricing or documentation pages before they apply.

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2. The service

SocialToAI gives your AI client or program read-only access to public social content on ten platforms through a REST API and a Remote MCP endpoint. Every request is fetched on demand from upstream data suppliers; we do not host, mirror or republish the content ourselves, and a result reflects what the platform returned at the moment of the call.

Coverage is published per platform and operation. An operation may be paused or withdrawn when its upstream source stops working or changes its rules; paused operations are marked on the pricing page, return an explicit error and are never charged. We do not promise that any platform, filter, field or volume of results stays available.

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3. Accounts, connectors and keys

You sign in with an email link or a Google account. Each account has one connector with an API key that you copy once; the key is a secret, and everything done with it counts as done by you. Keep it out of shared prompts, repositories and screenshots, and rotate it in the console if it may have leaked.

You set the daily spending limit of your connector and may change it at any time. We may rotate, suspend or revoke a key, or pause an account, when we reasonably believe it is being abused, used against these terms, or exposes us or a platform to harm. We will tell you why unless the law prevents it.

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4. Credits, prices and payments

Calls are paid with credits: 10 credits equal ¥1. The price of every operation is listed publicly and applies to calls made after any change. Only calls that return an ok or empty result are charged; errors, timeouts and paused operations are free. Trial or promotional credits are a gift, may carry conditions and may be withdrawn if the account breaches these terms.

You buy credits through Stripe Checkout in CNY, from ¥50 to ¥10,000 per top-up; the credits are added after Stripe confirms the payment to us. Credits are not money, cannot be transferred, exchanged or withdrawn, and do not expire. Purchases are final and non-refundable, except where the law gives you a right we cannot exclude, where a payment was taken without your authorisation, or where we permanently discontinue the service, in which case we refund the unused purchased credits of the closed account.

If a payment succeeds at Stripe but credits do not appear, nothing is lost: the payment is recorded against your order and we reconcile it; contact us with the order time if it has not arrived within an hour. Prices exclude any taxes that your country may add to the payment.

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5. Acceptable use

Use the data lawfully and in line with the terms of the platforms it comes from. You must not use SocialToAI to harass, stalk, defame or discriminate against anyone; to build profiles of private individuals for surveillance; to send spam; to train systems that impersonate real people; or to circumvent rate limits, daily limits or access controls of SocialToAI or of any platform.

You may store, analyse and cite results inside your own products and research. You may not resell the raw feed as a substitute for this service, and you must remove content when the original author or platform has removed it and you become aware of that. We may suspend accounts that breach this section.

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6. Content and intellectual property

The social content that the API returns belongs to its authors and to the platforms; SocialToAI grants no licence to it and takes no responsibility for its accuracy, legality or completeness. The API design, documentation, reference cards and Skills are ours; you may use them to integrate the service and may fork the Skills under the licence shipped with them.

Results may be cached for a short period so that identical replays stay consistent and are not charged twice. Caches are not a promise of freshness.

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7. Availability, warranties and liability

The service is provided "as is" on a best-effort basis without a service-level agreement. We do not warrant that it is uninterrupted, error-free or fit for a particular purpose, and we may change, pause or discontinue features. Where a feature is discontinued we say so on the site in advance whenever we reasonably can.

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential loss, lost profits or lost data, and our total liability to you for any claim in a twelve-month period is limited to the amount you paid us in the three months before the claim. Nothing in these terms excludes liability that cannot be excluded by law.

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8. Ending the agreement

You can stop using the service at any time and ask us to delete your account. We may suspend or close an account for breach of these terms, for prolonged non-payment of applicable charges, or if we must do so by law. On closure, unused purchased credits are handled as described in section 4, and records that we must keep for accounting or legal reasons are retained as described in the Privacy Policy.

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9. Governing law and contact

These terms are governed by the laws of Hong Kong SAR, and the courts of Hong Kong have exclusive jurisdiction, without prejudice to consumer rights that apply where you live. If something goes wrong, write to us first; most issues are resolved within a few days.

Contact: support@socialtoai.com.